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OUR COMPANY POLICIES

RETURNS:
There will be an INDUSTRY STANDARD 15% Restocking fee on all returned merchandise.

EXCHANGES:
There are no charges for exchanges where the returned product is in 1st quality saleable condition, as it was received.

RETURN AUTHORIZATIONS:
You must receive an RA# (return authorization) from a customer service representative before returning any products. Shipments will only be accepted by our offices or warehouse and must be properly marked with a current RA#. An RA# is good for 10 days only and must be requested by the customer within 7 days of receiving their merchandise.

CREDITS:
Credits may be offered in Cash or Credit at our discretion.

FACTORY FLAWS & HOLES:
As you know, We are a wholesale distributor of Blank products; Our minimal margins do not allow us to be as lenient as a retail store who
mark up their products considerably.
Having said that, and to stay consistent with FACTORY NAME BRAND policy, Holes and Flaws detected after a garment has been decorated (printed and/or embroidered) may not receive full credit.
Full Credit or Refunds will only be made on products when called in within 2 days of receipt. Discretion may be used by Customer Service on a case-by-case basis after the 48-hour grace period.
It is recommended that you order 2% over on all Tees and Sweats in order to allow for the INDUSTRY STANDARD flaws ratio. While you can return these flaws, we do not want you to miss a deadline or be caught short of product for a special event. With our inexpensive
the pricing structure, you should always be safe, rather than sorry.

MAIL FEES:
All return mail fees are paid by the consumer unless written permission is received from the customer a service representative who determined otherwise in the best interest of both parties.

UNDERGARMENTS:
Personal Orders on Ladies’ Undergarments, Panties, Briefs, Shorties & Bikini models may not be returned or exchanged. Retailers, with proper state sellers permits, may exchange sizes and colors of the un-opened product. (see Return Authorization policy above)

SITE DATA UPDATES:
Our Management Team proudly sets some of the Highest Standards, Morals, Values, and Ethics for our company in the shirt industry.
*Keeping our site current is also very important to us. In order to provide more rapid site updating, our Website, Product Data Base, Pricing, and Shipping are provided by an outside (3rd party) source. We apologize in advance if this causes you any inconvenience.
Although rare, on any given day, Pricing, Data & Programming errors may occur due to constant updating. They may come from Programming, Hosting, Servers, and Computer Malfunctions.
Since out of our control, we accept no responsibility for these occurrences and will not be held liable to match prices or ship quantities that are reflected incorrectly on our website that were not intended, misleading, malicious, or known by us.
Prior to us completing your order and/or charging your credit card, should we see an order with incorrect pricing, we will contact you immediately with your corrected pricing and purchase options.
We always appreciate any inconsistencies that are pointed out to us promptly so that we can correct an error at once.

PRINTING PROMOTION:
All Print Promotions are based on a 3-week turn-a-round time. We are often able to finish jobs in under 2 weeks. This program is made available by printing during automated-press DOWN TIMES. Faster print production may be available for a small charge; call customer service. Art, Films & Screen charges are not included in the promo prices quoted online.

SHIPPING DEADLINE:
Orders “received” prior to 1 pm CST will be shipped the same day. Placing an order prior to 1 pm CST does not guarantee we will receive it instantly. Due to ISPs and e-mail, if your order has special importance, you may want to call customer service immediately after placing your order online to discuss your shipping options. Orders received by us after 1 pm CST are shipped the next business day in the fashion you have selected online.

UPS SHIPPING GUARANTEES:
UPS does not guarantee its “Ground” shipments to be delivered on a certain day or at a certain time. UPS provided shipping charts that estimate delivery days that do not count the ship day.
UPS does guarantee Air shipments, yet, UPS Guaranteed “AIR” shipments, also, do not include the ship day. Example: 2nd-day air packages, shipped on Monday will be guaranteed by UPS to arrive on Thursday